{"id":1061,"date":"2015-03-12T05:00:09","date_gmt":"2015-03-12T12:00:09","guid":{"rendered":"http:\/\/salesfolk.com\/?p=1061"},"modified":"2015-10-07T20:14:20","modified_gmt":"2015-10-08T03:14:20","slug":"reverse-engineers-sales-customer-success","status":"publish","type":"post","link":"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/","title":{"rendered":"How to Reverse Engineers Sales &#038; Customer Success"},"content":{"rendered":"<p>Spamming generic and mindless cold emails by the thousands doesn&#8217;t make since, but neither does writing every single sales email one at a time.<\/p>\n<p>In today&#8217;s sales world you need to know how to reverse engineer the personal feel of a one-on-one email template to work for hundreds or thousands of sales prospects.<\/p>\n<p>So just how do you do that?<\/p>\n<p>In my interview with Gainsight&#8217;s Customer Success Evangelist Lincoln Murphy, we discuss how sales reps, marketers and customer success teams can reverse engineer one-offs to deliver scalable delight.<\/p>\n<p>Lincoln Murphy is a pioneer of SaaS marketing and has\u00a0directly helped 300+ SaaS companies accelerate their growth by optimizing the Customer Lifecycle, from customer acquisition to retention. \u00a0Although the term growth hacker is often overkilled in Silicon Valley, Lincoln is a no-nonsense real-deal growth hacker.<\/p>\n<p><strong>This interview also includes:<\/strong><br \/>\n-how to trigger powerful emotions when writing cold emails<br \/>\n-how to reverse a one-on-one email to become effective for mass<br \/>\n-some of his favorite growth hacks<br \/>\n-prerequisites to virality<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/v9uQM860eXw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>For more tips on cold email from Lincoln Murphy, check out his post <a title=\"7 Cold Email Sanity Checks\" href=\"http:\/\/sixteenventures.com\/cold-email-sanity-checks\" target=\"_blank\">&#8220;7 Cold Email Sanity Checks&#8221;<\/a> on 16 Ventures. It&#8217;s great!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spamming generic and mindless cold emails by the thousands doesn&#8217;t make since, but neither does writing every single sales email one at a time. In today&#8217;s sales world you need to know how to reverse engineer the personal feel of a one-on-one email template to work for hundreds or thousands of sales prospects. So just [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1063,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[7,27],"tags":[50,62,77,60,76],"class_list":["post-1061","post","type-post","status-publish","format-standard","has-post-thumbnail","category-interviews","category-sales-automation-acceleration","tag-account-based-sales","tag-inside-sales-best-practices","tag-lincoln-murphy","tag-reverse-engineer-cold-emails","tag-saas-sales","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Reverse Engineers Sales &amp; Customer Success - SalesFolk<\/title>\n<meta name=\"description\" content=\"Learn Gainsight &amp; 16 Ventures&#039; Lincoln Murphy&#039;s personal secrets to growth hacking, reverse engineering cold emails, and other ideas on customer success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Reverse Engineers Sales &amp; Customer Success - SalesFolk\" \/>\n<meta property=\"og:description\" content=\"Learn Gainsight &amp; 16 Ventures&#039; Lincoln Murphy&#039;s personal secrets to growth hacking, reverse engineering cold emails, and other ideas on customer success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/\" \/>\n<meta property=\"og:site_name\" content=\"SalesFolk\" \/>\n<meta property=\"article:author\" content=\"https:\/\/plus.google.com\/u\/0\/+HeatherRMorgan\" \/>\n<meta property=\"article:published_time\" content=\"2015-03-12T12:00:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-10-08T03:14:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2015\/03\/lincoln-murphy-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"242\" \/>\n\t<meta property=\"og:image:height\" content=\"242\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Heather\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Heather\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/salesfolk.com\\\/blog\\\/reverse-engineers-sales-customer-success\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/salesfolk.com\\\/blog\\\/reverse-engineers-sales-customer-success\\\/\"},\"author\":{\"name\":\"Heather\",\"@id\":\"https:\\\/\\\/salesfolk.com\\\/blog\\\/#\\\/schema\\\/person\\\/a8a78c3ee40da4f3816b6b57bd9db2bf\"},\"headline\":\"How to Reverse Engineers Sales &#038; 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