{"id":1061,"date":"2015-03-12T05:00:09","date_gmt":"2015-03-12T12:00:09","guid":{"rendered":"http:\/\/salesfolk.com\/?p=1061"},"modified":"2015-10-07T20:14:20","modified_gmt":"2015-10-08T03:14:20","slug":"reverse-engineers-sales-customer-success","status":"publish","type":"post","link":"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/","title":{"rendered":"How to Reverse Engineers Sales &#038; Customer Success"},"content":{"rendered":"<p>Spamming generic and mindless cold emails by the thousands doesn&#8217;t make since, but neither does writing every single sales email one at a time.<\/p>\n<p>In today&#8217;s sales world you need to know how to reverse engineer the personal feel of a one-on-one email template to work for hundreds or thousands of sales prospects.<\/p>\n<p>So just how do you do that?<\/p>\n<p>In my interview with Gainsight&#8217;s Customer Success Evangelist Lincoln Murphy, we discuss how sales reps, marketers and customer success teams can reverse engineer one-offs to deliver scalable delight.<\/p>\n<p>Lincoln Murphy is a pioneer of SaaS marketing and has\u00a0directly helped 300+ SaaS companies accelerate their growth by optimizing the Customer Lifecycle, from customer acquisition to retention. \u00a0Although the term growth hacker is often overkilled in Silicon Valley, Lincoln is a no-nonsense real-deal growth hacker.<\/p>\n<p><strong>This interview also includes:<\/strong><br \/>\n-how to trigger powerful emotions when writing cold emails<br \/>\n-how to reverse a one-on-one email to become effective for mass<br \/>\n-some of his favorite growth hacks<br \/>\n-prerequisites to virality<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/v9uQM860eXw\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>For more tips on cold email from Lincoln Murphy, check out his post <a title=\"7 Cold Email Sanity Checks\" href=\"http:\/\/sixteenventures.com\/cold-email-sanity-checks\" target=\"_blank\">&#8220;7 Cold Email Sanity Checks&#8221;<\/a> on 16 Ventures. It&#8217;s great!<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1061\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1061\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1061\" class=\"share-facebook sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span>Facebook<\/span><\/a><\/li><li class=\"share-reddit\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-reddit sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=reddit\" target=\"_blank\" title=\"Click to share on Reddit\"><span>Reddit<\/span><\/a><\/li><li class=\"share-pocket\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-pocket sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=pocket\" target=\"_blank\" title=\"Click to share on Pocket\"><span>Pocket<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span>Tumblr<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span>Email<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Spamming generic and mindless cold emails by the thousands doesn&#8217;t make since, but neither does writing every single sales email one at a time. In today&#8217;s sales world you need to know how to reverse engineer the personal feel of a one-on-one email template to work for hundreds or thousands of sales prospects. So just [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-1061\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-1061\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-1061\" class=\"share-facebook sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span>Facebook<\/span><\/a><\/li><li class=\"share-reddit\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-reddit sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=reddit\" target=\"_blank\" title=\"Click to share on Reddit\"><span>Reddit<\/span><\/a><\/li><li class=\"share-pocket\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-pocket sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=pocket\" target=\"_blank\" title=\"Click to share on Pocket\"><span>Pocket<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span>Tumblr<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/reverse-engineers-sales-customer-success\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span>Email<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":1063,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[7,27],"tags":[50,62,77,60,76],"jetpack_featured_media_url":"https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2015\/03\/lincoln-murphy-2.jpg","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4LFbr-h7","_links":{"self":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts\/1061"}],"collection":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/comments?post=1061"}],"version-history":[{"count":5,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts\/1061\/revisions"}],"predecessor-version":[{"id":1067,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts\/1061\/revisions\/1067"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/media\/1063"}],"wp:attachment":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/media?parent=1061"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/categories?post=1061"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/tags?post=1061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}