{"id":2964,"date":"2021-03-11T07:52:06","date_gmt":"2021-03-11T15:52:06","guid":{"rendered":"http:\/\/salesfolk.com\/blog\/?p=2964"},"modified":"2021-03-11T08:31:51","modified_gmt":"2021-03-11T16:31:51","slug":"stop-using-bullets-points-cold-emails","status":"publish","type":"post","link":"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/","title":{"rendered":"STOP using Bullets Points in Cold Emails!"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Do you include bullet points or numbered lists in your <a href=\"https:\/\/salesfolk.com\/blog\/magic-number-follow-up-emails-every-salesperson-sending\/\" target=\"_blank\" rel=\"noopener noreferrer\">sales prospecting emails<\/a>?\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s fine for drip marketing emails, which people subscribed or opted into, to include lists. It\u2019s also fine to have a list in a sales email, once you\u2019ve had a conversation with that sales prospect or opportunity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><i><span style=\"font-weight: 400;\">I regularly use bullet points in follow-up emails after sales demos, for example.<\/span><\/i><span style=\"font-weight: 400;\">)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, <strong>bullet points or numbered lists don&#8217;t belong in cold emails<\/strong>, and will <strong>ALWAYS hurt your positive response rate<\/strong>. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><i><span style=\"font-weight: 400;\">We&#8217;ve A\/B tested this like crazy hundreds of times! <\/span><\/i><span style=\"font-weight: 400;\">\ud83e\udd13 \ud83e\uddea )<\/span><\/p>\n<p><a href=\"https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2021\/03\/stop-coldemail-meme.jpeg\"><img loading=\"lazy\" class=\"wp-image-2987 size-full alignnone\" src=\"https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2021\/03\/stop-coldemail-meme.jpeg\" alt=\"stop using bullet points in sales emails!\" width=\"712\" height=\"400\" srcset=\"https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2021\/03\/stop-coldemail-meme.jpeg 712w, https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2021\/03\/stop-coldemail-meme-300x169.jpeg 300w\" sizes=\"(max-width: 712px) 100vw, 712px\" \/><\/a><\/p>\n<h2><b>Why to NOT use bullet points in sales prospecting emails, and what to do INSTEAD:<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">I wanted to share another short video clip from my recent Cold Email Copywriting Workshop.\u00a0 (<em>If you want to see the previous parts of this video, you can find them on the blog. <strong>Part 2<\/strong> talks about &#8220;<a href=\"https:\/\/salesfolk.com\/blog\/effective-sales-prospecting-requires-specificity\/\" target=\"_blank\" rel=\"noopener noreferrer\">why cold emails need specificity<\/a>,&#8221; and <strong>Part 1<\/strong> covers why you need to <a href=\"https:\/\/salesfolk.com\/blog\/cold-emails-dont-need-graphs-images\/\" target=\"_blank\" rel=\"noopener noreferrer\">be careful adding images to sales prospecting emails<\/a>.<\/em> )<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It shows me reviewing a long cold email that has five bullet points, and explaining how to edit it down.\u00a0 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">I have many hypotheses as to <\/span><b>why bullets and other types of lists perform worse in cold emails<\/b><span style=\"font-weight: 400;\">.\u00a0 Here&#8217;s what I suspect:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>They\u2019re often a distracting information overload.<\/b><span style=\"font-weight: 400;\"> Instead of focusing on <\/span><b>ONE COMPELLING BENEFIT<\/b><span style=\"font-weight: 400;\">, people list too many things, and dilute their value proposition.\u00a0 Readers get lost or bored, and often don\u2019t finish reading and respond.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>They feel less personal<\/b><span style=\"font-weight: 400;\">. What uses a lot of bullets and numbered lists? Mass marketing emails! Therefore, emails have an aspect that triggers the human brain to think &#8220;mass marketing&#8221; versus &#8220;personal one-on-one&#8221; email.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u201cCorrelation vs causation<\/b><span style=\"font-weight: 400;\">:\u201d \ud83e\udd13 This is a fancy phrase often used in mathematics and economics to mean that \u201c<em>just because things are related and trend together, does not mean they cause each other.<\/em>\u201d I notice that many emails with lists are long, boring, and have too much jargon or features instead of compelling benefits. All these reasons also contribute to why people don\u2019t often respond to these messages.\u00a0<\/span><\/li>\n<\/ol>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/kkuXIyPWnfo\/?showinfo=0&amp;modestbranding=1&amp;showsearch=0&amp;hd=1&amp;rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">It also has some other great tips to help you <\/span><b>self-edit your cold email copy to get more positive response rates<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">If you found this video helpful, please share or comment on it on this blog post, or better yet, <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=kkuXIyPWnfo\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">on the Youtube page<\/span><\/a><span style=\"font-weight: 400;\">, directly.\u00a0 You can also share it with your colleagues to help them improve their outbound sales prospecting efforts. \ud83d\udc10<\/span><\/h3>\n<h2><b>Don\u2019t listen to WRONG\u00a0sales advice from Bull$hit &#8220;sales experts&#8221;!<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">I\u2019ve seen <\/span><b>a lot of wrong cold email advice<\/b><span style=\"font-weight: 400;\"> circling around on the internet on blogs and social media from self-proclaimed sales gurus and experts.\u00a0 I\u2019m not saying that these people are evil and necessarily intentionally lying to you.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maybe they\u2019re just misinformed themselves, or have never run any scientific, statistically significant experiments to inform the advice they\u2019re giving.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I\u2019m not sure; I don\u2019t know these people, and I don\u2019t follow their content because I think it\u2019s a waste of time.\u00a0<\/span><\/p>\n<p>But from time to time people will share their content with me, or ask me questions based on what they\u2019ve heard from these \u201csales experts.\u201d\u00a0 When I see clients or SaaS companies from my investment portfolio quoting wrong advice from these people, I will absolutely correct them. \u274c \u274c\u274c \ud83d\ude44<\/p>\n<p>Some of them are telling salespeople and tech founders to <strong>use bullet points in their outbound emails, but this is bad advice<\/strong>. \ud83d\ude44<\/p>\n<p><b>I\u2019ve overseen millions of outbound emails sent in the last decade<\/b><span style=\"font-weight: 400;\">. As a former economist and a data nerd, I\u2019m pretty obsessed with creating sound and valid data-driven experiments.\u00a0 \ud83e\udd13 It\u2019s hard to be perfect with your experiments in the real world and eliminate ALL variable bias, but you can at least be thoughtful of this and try your best.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I guarantee you that anyone telling you to \u201c<em>put bullet points or numbered lists<\/em>\u201d in your cold emails has not run these experiments correctly.\u00a0\u00a0\ud83d\ude44\u00a0\u00a0<\/span><\/p>\n<h2>Stay skeptical about sales advice from any sales or &#8220;growth expert&#8221;! \ud83e\uddd0<\/h2>\n<p><span style=\"font-weight: 400;\">Likewise, I encourage you to <\/span><b>NEVER trust anyone who tells you to blindly copy-paste generic email templates <\/b><span style=\"font-weight: 400;\">they publicly publish online, as that\u2019s setting yourself up for failure.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, don\u2019t trust me! Run these experiments for yourself! \ud83d\udc10<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">Put together a list of 200-400 sales prospects within one buyer persona, and randomly divide it in half using a random variable.\u00a0\u00a0<\/span><\/li>\n<li>Create an A\/B test and see what works better for your business, your audience, and what you\u2019re selling. <b>Whatever gets you more positive responses, and meetings with qualified leads, should inform your &#8220;winning strategy<\/b><span style=\"font-weight: 400;\">.&#8221;\u00a0<\/span><\/li>\n<li>Re-run the experiment a few times to be sure, and try to understand WHY you\u2019re getting the result you\u2019re getting. But the numbers will always speak for themselves. (<em>&#8230;And don&#8217;t STOP running experiments! Results change over time, as markets and audiences evolve.<\/em>)<\/li>\n<\/ol>\n<h4>Have other questions about sales advice you recently heard? Feel free to ask it in the comments on this blog or directly on the Youtube video I shared.<\/h4>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-2964\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-2964\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-2964\" class=\"share-facebook sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span>Facebook<\/span><\/a><\/li><li class=\"share-reddit\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-reddit sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=reddit\" target=\"_blank\" title=\"Click to share on Reddit\"><span>Reddit<\/span><\/a><\/li><li class=\"share-pocket\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-pocket sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=pocket\" target=\"_blank\" title=\"Click to share on Pocket\"><span>Pocket<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span>Tumblr<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span>Email<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Do you include bullet points or numbered lists in your sales prospecting emails?\u00a0\u00a0 It\u2019s fine for drip marketing emails, which people subscribed or opted into, to include lists. It\u2019s also fine to have a list in a sales email, once you\u2019ve had a conversation with that sales prospect or opportunity.\u00a0 (I regularly use bullet points [&hellip;]<\/p>\n<div class=\"sharedaddy sd-sharing-enabled\"><div class=\"robots-nocontent sd-block sd-social sd-social-icon-text sd-sharing\"><h3 class=\"sd-title\">Share this:<\/h3><div class=\"sd-content\"><ul><li class=\"share-twitter\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-twitter-2964\" class=\"share-twitter sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=twitter\" target=\"_blank\" title=\"Click to share on Twitter\"><span>Twitter<\/span><\/a><\/li><li class=\"share-linkedin\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-linkedin-2964\" class=\"share-linkedin sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=linkedin\" target=\"_blank\" title=\"Click to share on LinkedIn\"><span>LinkedIn<\/span><\/a><\/li><li class=\"share-facebook\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"sharing-facebook-2964\" class=\"share-facebook sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=facebook\" target=\"_blank\" title=\"Click to share on Facebook\"><span>Facebook<\/span><\/a><\/li><li class=\"share-reddit\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-reddit sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=reddit\" target=\"_blank\" title=\"Click to share on Reddit\"><span>Reddit<\/span><\/a><\/li><li class=\"share-pocket\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-pocket sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=pocket\" target=\"_blank\" title=\"Click to share on Pocket\"><span>Pocket<\/span><\/a><\/li><li class=\"share-tumblr\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-tumblr sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=tumblr\" target=\"_blank\" title=\"Click to share on Tumblr\"><span>Tumblr<\/span><\/a><\/li><li class=\"share-email\"><a rel=\"nofollow noopener noreferrer\" data-shared=\"\" class=\"share-email sd-button share-icon\" href=\"https:\/\/salesfolk.com\/blog\/stop-using-bullets-points-cold-emails\/?share=email\" target=\"_blank\" title=\"Click to email this to a friend\"><span>Email<\/span><\/a><\/li><li class=\"share-end\"><\/li><\/ul><\/div><\/div><\/div>","protected":false},"author":1,"featured_media":2987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false},"categories":[24,225,5],"tags":[228],"jetpack_featured_media_url":"https:\/\/salesfolk.com\/blog\/wp-content\/uploads\/2021\/03\/stop-coldemail-meme.jpeg","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4LFbr-LO","_links":{"self":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts\/2964"}],"collection":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/comments?post=2964"}],"version-history":[{"count":19,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts\/2964\/revisions"}],"predecessor-version":[{"id":2988,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/posts\/2964\/revisions\/2988"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/media\/2987"}],"wp:attachment":[{"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/media?parent=2964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/categories?post=2964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salesfolk.com\/blog\/wp-json\/wp\/v2\/tags?post=2964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}